Fortigate troubleshooting commands

Fortigate troubleshooting commands. 2) diag debug app miglogd 255. 2, see KB FD48987) Jul 20, 2009 · The FortiGate uses DNS for several of its functions, including communication with FortiGuard, sending email alerts, and URL blocking (using FQDN). diag debug reset. Okay, okay this is a bullshit, I just up… Exit commands without saving the fields (ctrl+C) config router static edit 0 set device internal set dst x. Ping and Traceroute host name or IP address. To make sure that the DTLS tunnel is enabled on the FortiGate, use the following command. <value_2> can be system. Several commands are used to troubleshoot this issue, depending on the mode used by the firewall (sip session-helper or SIP-ALG). For representational purposes we will use Test in our example. Here you can find all important FortiGate CLI commands for the operation and troubleshooting of FortiGates with FortiOS 6. <value_1> can be global, root, or any VDOM_name. It will efficiently identify and fix improper route selection by using the troubleshooting procedures described in this article and the available commands. 2. 6. In this example, IP 10. Try to ping the email server to verify the Fortinet Documentation Library May 11, 2020 · To solve the issue: Make sure the admin logged in has full rights. Use the following diagnose commands to identify SSL VPN issues. (GRE tunnel cannot be enabled using a CLI command. It has the highest priority and the lowest IP address, to ensure that it becomes the DR. Disable the clipboard in SSL VPN web mode RDP connections. Using packet capture Sep 21, 2023 · When the custom email server is used on FortiGate to send the emails out from the FortiGate for purposes like FortiToken Activation Email or Email Alerts, the emails may not be received at the user side . 20 and port 23' 4 0 a. Router2 is the Backup Designated Router (BDR). To verify the state of a FortiGate ADSL interface: # diagnose hardware deviceinfo nic adsl. 10. Download PDF. FGT04 # diagnose wad user list. 2, and TLS 1. 4 v1. 10 Cookbook. #diagnose netlink interface clear <interface name>. show system interface. Run the below command to check the port numbers configured for HTTP, HTTPS, SSH, and Telnet access respectively Nov 6, 2017 · DescriptionThis article describes the FortiGate troubleshooting commands for an ADSL interface detailing:- Integrity verification- Actual state- Network values- Health values- Other parameters related with ADSL linksScopeFortiGate ADSL interfacesSolution. x/y set gateway z. set accprofile "super_admin". This article describes how to troubleshoot high CPU or high memory usage. The third line of the command output shows which FPM is operating as the Configuring OS and host check. Method 4 : Using the Event log (sent syslog and/or FortiAnalyzer) From the GUI, go to Log&Report, and enable "CPU & memory usage (every 5 minutes)" FortiGate. diag traffictest client-intf port2 <----- Define FortiGate port (this is the lan port for the subnet allowed over phase-2 selectors) diag traffictest Sep 26, 2023 · To discover and fix the problem, the erroneous route selection for traffic in ADVPN with SD-WAN requires a methodical approach utilizing commands. Copy Doc ID a36d7fdc-c11e-11ee-8c42-fa163e15d75b:137844. Choosing IKE version 1 and 2. Ping and traceroute are useful tools in network troubleshooting. How to verifying the Certificate by CA Certificate on openssl command. Fortinet Documentation Library Copy Link. 1 page 1 The cheat sheet from BOLL. 20. Feb 27, 2023 · Troubleshooting Tip: Initial troubleshooting commands for Virtual Servers. This article describes the LDAP most common problems and presents troubleshooting tips. 101. Nov 3, 2009 · The following example is based on a FortiGate with 2 VLANs attached to the interface wan1, as well as an IP address on the physical interface itself. admin or any other string obtained in the previous point. z. Monitoring the Security Fabric using FortiExplorer for Apple TV. To check the GUI or CLI access issues: Take console access to the FortiGate and check the management IP address (that is trying to be accessed) and make sure the correct IP address is used. Security rating. FortiGate, FortiOS. Endpoint/Identity connectors. Troubleshooting common scenarios. Before FortiOS 3. Apr 23, 2024 · Increase the level to '2' instead of '0' of visibility of LOGS in all the FSSO-CAs, On the main screen of the FSSO-CA. 0 v1. CLI commands for troubleshooting. 200. Router1 is the Designated Router (DR). Jun 2, 2016 · To run a script using the GUI: Click on your username and select Configuration > Scripts. 1/ This will display the list of current authenticated users, their IP, and the time since the authentication started. Troubleshooting common issues. fap-tech. Scope. 1. WAN optimization. For example, PC2 may be down and not responding to the FortiGate ARP requests. Jun 2, 2012 · 6. When 'OK' is selected, the service will be restarted and the FSSO server may change in FortiGate External Connector. Using SSL VPN interfaces in zones. Verifying the traffic. See Troubleshooting for more information. end. Jun 4, 2020 · Basics on how to troubleshoot a VPN on a FortiGate FirewallDebug commands:diagnose vpn ike log-filter cleardiagnose vpn ike log-filter dst-addr4 45. See the following IPsec troubleshooting examples: Understanding VPN related logs. SD-WAN related diagnose commands. On the FortiGate CLI: diag sniffer packet any 'host x. FW# execute ping. Copy Doc ID 480c51f7-5ac8-11ed-96f0-fa163e15d75b:137844. Here are the other options for the IKE filter: list <----- Display the current filter. Troubleshooting high CPU usage Checking CPU and memory resources. diag sys session filter cl. down: change the address to 'down'. Click Run Script. The command to display multicast sessions table is: # diagnose sys mcast-session list. x. FortiGate. Check the URL you are attempting to connect to. Example output. Mar 30, 2019 · Basic Troubleshooting Commands: 5. FortiGate, FortiOS 7. It should follow this pattern: https://<FortiGate IP>:<Port>. The data collected in this guide is needed when opening a TAC support case. Checking the logs. Mar 23, 2018 · Section 4: Advanced commands to check connectivity. Solution. Check if 'FMG-Access' is enabled under the FortiGate management port. diag debug enable . Jul 19, 2023 · FortiGate. Threat feeds. Jul 7, 2009 · This article provides troubleshooting commands that can be used when facing LACP (Link Aggregation Control Protocol) issues on a FortiGate. Verifying routing table contents in NAT mode. Another way to get a sense of your throughput issues is to measure the speed of a file transfer on your network. set interface " port4 " –--- WAN Port. Command. healthcheck: perform a server health check. Log and Report. 20 Apr 29, 2020 · This avoids retransmission problems that can occur with TCP-in-TCP. 4 has introduced a multicast session structure in the kernel, it is now possible to see a session even if it is not offloaded to the ASIC. Select Advanced Settings -> Windows Security Event Logon -> Event IDs to poll. There are certain CLI commands that allows users to view the current FortiGuard status from the FortiGate. Jul 18, 2011 · With my requirements for any networking layer 3 device I collected the basic commands that we have to know or you will not be able to manage your fortigate. Jan 9, 2022 · Troubleshooting Tip: FortiGate Fundamental Health Assessment. diag sys session filter src <IP address>. All these steps are important for diagnostics. Phase 1 configuration. Go to Network -> Interfaces -> Double-click the management port -> Administrative access and check 'FMG-Access' is enabled. Solution To check the basic SSL-VPN statistics run the bellow command with the proper parameter: # diagnose vpn ssl [list/info/statistics/de Memory usage can range from 0. set type dynamic. FW# get system arp. FortiGate v6. VPN security policies. Jan 16, 2024 · This article describes how to debug the Video Filter when a YouTube filter is not working correctly. 0. set trap-high-cpu-threshold 10. x and port 514' 6 0 l. # edit "Test". Cheat Sheet - General FortiGate for FortiOS 6. Most importantly, troubleshooting VOIP issues in the initial setup are rarely possible in a remote session. Dual stack IPv4 and IPv6 support for SSL VPN. 12. 4 and later uses normal TLS, regardless of the DTLS setting on the Nov 29, 2023 · This article describes a list of the commands when encountering a ZTNA tagging issue that involves FortiGate, EMS, and FortiClient. Apr 7, 2021 · This article describes few basic steps of troubleshooting traffic over the FortiGate firewall, and is intended as a guide to perform the basic checks on the FortiGate when a problem occurs and certain traffic is not passing. The following table provides a list of CLI commands to troubleshoot an empty chart in a report: Command. Checking CPU and memory resources. You can use the following single-key commands when running diagnose sys top or diagnose sys top-all: q to quit and return to the normal CLI prompt. Priority: 100 (Lower Value states as Secondary device). cw_diag baudrate [9600 | 19200 | 38400 | 57600 | 115200] Set the console baud rate. The following CLI command for a sniffer includes the ARP protocol in the filter which may be useful to troubleshoot a failure in the ARP resolution. cw_diag admin-timeout [30] Set the shell idle timeout in minutes. Tracking SD-WAN sessions. 7+. FortiClient 5. (It is possible from v6. SSL VPN troubleshooting. Checking FortiOS network settings. Scope . Checking the modem status. Oct 30, 2017 · These commands are typically used by Fortinet customer support to discover more information about your FortiGate unit and its current configuration. Basic OSPF example. Before you begin troubleshooting, you must: Dec 28, 2022 · troubleshooting steps to solve OSPF getting stuck in a 2-way state in FortiGate and FortiOs. The command below will create a 50MB file. Solution: On the FortiGate: get system status get system performance status di sys session stat get system ha diag debug console Mar 16, 2020 · Solution. Filter the IKE debugging log by using this command. In this example, three FortiGate devices are configured in an OSPF network. Check that you are using the correct port number in the URL. # diagnose sniffer packet (portname) '20. With this information, complete and execute the next command in each FortiGate: diagnose sys ha checksum show <value_1> <value_2>. # get system status: Displays versions of firmware and FortiGuard engines, and other system information. Nov 19, 2019 · To test the Radius object and see if this is working properly, use the following CLI command: #diagnose test authserver radius <radius server_name> <authentication scheme><username> <password>. Verifying the correct route is being used. Copy Link. Troubleshooting scenarios. Description. Some fundamental CLI commands can use to obtain normal operating data for the system. The following are the key points to consider while troubleshooting FortiGuard-related issues: Validate the device license using the 'diagnose auto update versions' command. diag debug app fgtlog 255(since 7. The following topics provide information about SSL VPN troubleshooting: Debug commands. However, ping can be used to generate simple network traffic that you can view using diagnose commands in FortiGate. Understanding SD-WAN related logs. May 13, 2009 · Note that the thresholds can be configured: config system snmp sysinfo. Configuring the Security Fabric with SAML. Troubleshooting. Network topologies. On FortiManager. 4, V5. SSL VPN IP address assignments. Nov 21, 2019 · Description. ScopeAny supported FortiGate version. Double-check the video filter configuration settings. Oct 1, 2018 · Technical note: WAD troubleshooting commands. diag sys top. (output example) To verify the state between a FortiGate ADSL interface and ISP: # get system adsl status. Configuring the VPN overlay between the HQ FortiGate and AWS native VPN gateway. Verifying the correct firewall policy is being used. set trap-low-memory-threshold 5. diagnose debug enable. Use the following commands to verify that IPsec VPN sessions are up and running. 12+. EMS version - 7. Some of these parameters are configurable, however, GRE is not one of them. The console server allows you to use the execute system console server command from the management board CLI to access individual FPC consoles in your FortiGate-6000. This article describes how to process when troubleshooting IKE on IPSEC Tunnel. System General System Commands get system status General system information exec tac report Generates report for support This section contains the following troubleshooting topics: Troubleshooting methodologies. Enter the VDOM (if applicable) where the VPN is configured and type the command: get vpn ipsec tunnel summary&# Jun 28, 2016 · This article shows some useful commands for troubleshooting SIP traffic. up: change the address to 'up'. p to sort the processes by the amount of CPU that the processes are using. FortiGate as SSL VPN Client. diagnose debug application sslvpn -1 diagnose debug enable. Jun 2, 2015 · 5. 1 Looking for RIP routes in the routing table: FGT2 # get router info routing-table all. Jun 2, 2015 · To recover lost Administrator FortiTokens: If you have a backed up config file: Open the config file and search for the specific admin user. Access FortiGate via CLI and run these commands (make sure that the issue is occurring when these commands are running): 1) #diag sys top 1 10 <----- This shows top 10 high usage daemons of the FortiGate. Solution An OSPF neighbor reaches the 2-way state when bidirectional communication is established. Copy Doc ID c41ae137-ffd3-11ed-8e6d-fa163e15d75b:137844. Phase 2 configuration. 2+. 1 to 5. Copy Doc ID c41ae137-ffd3-11ed-8e6d-fa163e15d75b:587408. diag vpn ike log-filter name Tunnel_1. Alone, either tool can determine network connectivity between two points. Log Data Sync: Enable the toggle option. 6 and v6. Codes: K - kernel, C - connected, S - static, R - RIP, B - BGP. This article lists useful commands for initial troubleshooting steps with issues running FortiGate with Virtual Servers. 1024->239. 'diagnose debug application sslvpn -1' debugging shows a 'failed [sslvpn_login_cert_checked_error]' message. Ensure that traffic matched the expected firewall policy. Previous. Logging to FortiAnalyzer. Oct 19, 2009 · Recommended procedure to troubleshoot RIP. Troubleshooting commands and output example: SCTP session-helper is NOT part of the FortiGate configuration parameter from " config system session-helper ". Oct 14, 2009 · RDP Offload Yes Yes. Checking the system date and time. Jun 27, 2022 · This article provides the basic troubleshooting commands for SSL-VPN issues. These commands enable debugging of SSL VPN with a debug level of -1 for detailed results. The CLI displays debug output similar to the following: Aug 4, 2022 · Password: Fortinet@123 (Can give any password, but should be the same on Pri & Sec). Sep 8, 2020 · diag debug reset <----- The following command is very useful for troubleshooting DNS related issues on FortiGate. Overview. Shows a consolidated log command output for debugging purposes. #get hardware nic wan2. The authentication scheme could be one of the following: Pap, Chap, mschapv2, mschap. Scope FortiGate. Check report running/pending status. 60400. - IPsec phase1-interface and phase2-interface config: # config vpn ipsec phase1-interface. OR. Nov 2, 2023 · To fix the issue: If connection cannot be established to the FortiGate unit via SSL VPN and the following conditions are true: SSL VPN Status stops at 48%. 2, V5. set fgfm-ssl-protocol. Learn how to use CLI commands for log gathering, analysis, and troubleshooting on FortiGate devices with this administration guide. Fortinet Documentation Library Use the following commands to verify that IPsec VPN sessions are up and running. Check the running processes using the following command to find out the pid of the 'updated' daemon. Solution . The commands are: diagnose debug app ike 255 diagnose debug enable. The output looks like : vf=1 index=0 proto=17 10. Inspect the traffic flow using packet capture: Aug 20, 2019 · The following is a step-by-step guide providing details on useful debug commands that will help troubleshoot the VIP. Scope FortiGate supporting LACP: Models 310B (Recommended on port handled by the same NP2), 300A 6. ping <FortiGate IP>. z Nov 6, 2017 · Troubleshooting Tip: CLI commands to troubleshoot ADSL on a FortiGate. cw_diag debug ping_ac. Scope: FortiGate FortiOS 7. 0 page 1 The cheat sheet from BOLL. 3. 6d Jul 13, 2010 · 12: Clear the SSL certificate cache. Troubleshooting high CPU usage. This article describes a list of useful commands to dump WAD proxy information. x and 7. Advanced and specialized logging. It is necessary to register the FortiGate before it can show the FortiGuard licenses. Sample Result : Troubleshooting includes useful tips and commands to help deal with issues that may occur. The related articles provide additional information about LACP. Select the text file containing the script on your management computer, then click OK. Create a test file at a specific size and measure the speed at which Windows measures the transfer. diagnose debug application sqlplugind 4 -----errors only. Here you can find all important FortiGate CLI commands for the operation and troubleshooting of FortiGates with FortiOS 7. Ensure FortiGate is reachable from the computer. 0 to 5. FortiGate v7. Enable AC IP ping check and set the ping interval (disabled by default). config system console-server. Step 1: Verify that the traffic is arriving at the FortiGate. Troubleshooting SD-WAN. Jul 19, 2019 · The command is diagnose vpn ike log-filter dst-addr4 10. 6. Dynamic IPsec route control. Check the browser has TLS 1. Using the Security Fabric. GRE passthrough means, FortiGate offloading GRE traffic 'flowing' through FortiGate. 99: Restart proxy. (output example) # show system interface adsl. 0 MR6, DNS troubleshooting was performed via the haproxy command : Oct 1, 2019 · Other commands: config global >. In order to reach this bi-directional communication, each router re Nov 30, 2021 · Here is the Step-by-Step guide on how to configure ADVPN: On Hub the configuration will look like. #diag hardware deviceinfo nic. This combination can be very powerful when you are trying to locate network problems. Jul 6, 2009 · This article describes about steps taken to verify and troubleshoot the FortiGuard updates status and Versions. Example topologies. Alternatively, clear the counters through below command and verify counters again. This article describes commands to gather the system debugs for the CPU and memory assessment. High optimized WordPress hosting, secure firewall, HTTPS, Backup, hack-fix guarantee and many others at 30$ per month. 7. Use the diagnose load-balance status command from the primary FIM interface module to determine the primary FPM. Configuring the VIP to access the remote servers. Configuration synchronization can be forced with the command: FGT300-5 (global) # execute ha synchronize config Should any further problems be experienced, it is recommend to open a ticket with the Fortinet TAC and attach the information that has been gathered. After configuring Primary & Secondary this output on GUI can be seen. FortiClient version7. Public and private SDN connectors. ARP. Using the sniffer command on the FortiGate and the FortiAnalyzer. Note: <Radius server_name> = name of Radius object on Fortigate. Checking the hardware connections. For FortiGate 7000E HA, run this command from the primary FortiGate 7000E. The script runs immediately, and the Script Execution History table is updated, showing if the script ran successfully. Debug commands. 83. Oct 2, 2019 · Troubleshooting Tip: FortiGate LDAP. fnsysctl ifconfig <interface name> (internal command) Repeat commands to check if increase in drop/collision. For additional help, contact customer support. 5 and higher. Example 1: Verifying FortiManager WebUI Certificate by Fortinet_CA. Use this command to disable or enable the FortiGate-6000 console server. 1, TLS 1. Pre-shared key vs digital certificates. 43804. diagnose report status {running | pending} Debug sql query. config vpn ssl settings set dtls-tunnel enable end . As the first action, isolate the problematic tunnel. edit "advpn-hub". x. Blocking unwanted IKE negotiations and ESP packets with a local-in policy. FGT# diagnose sniffer packet any "host <PC1> or host <PC2> or arp" 4. Automation stitches. Solution Useful FSSO Commands diagnose debug application authd 8256diagnose debug enable diagnose debug authd fsso filter ?clear Clear all filtersgroup Group name. A DNS query is updated every time that a DNS traffic is passing through FortiGate. ) GRE tunnel means, FortiGate offloading the GRE tunnel that is terminated on FortiGate. config sys global. SCTP session-helper is a kernel feature that can't be disabled in V5. System General System Commands get system status General system information exec tac report Generates report for support Mar 1, 2024 · Alternatively, disable anycast and use UDP port 53/8888. Use this command to kill the updated daemon: diagnose sys kill 11 <pid_of_updated>. May 20, 2016 · FortiOS 5. Aug 16, 2020 · Description. 10 is the public facing interface of the FortiGate and IP 20. Check the connection to the Email Server: Make sure FortiGate can reach the email server. Solution Identification. Validate that every device in the cluster has a valid contract. You can verify the certificate's validity by CA certificate. Failing that, check the SSL compatibility. Troubleshooting Commands: On Primary-FortiAnalyzer: diag ha status Using the Security Fabric. Dec 14, 2018 · Troubleshooting. txt 52428800. VPN IPsec troubleshooting. 4. A pop-up message appears with 'Credential or SSLVPN configuration is wrong (-7200)'. Set up the commands to output the VPN handshaking. Configuring the SD-WAN to steer traffic between the overlays. list: create a list. The third line of the command output shows which FPM is Aug 26, 2005 · This article describes one of the troubleshooting options available in FortiGate CLI to check the traffic flow by capturing packets reaching the FortiGate unit. Fortinet Developer Network access One-time upgrade prompt when a critical vulnerability is detected upon login NEW LEDs Troubleshooting your installation Dashboards and Monitors Using dashboards Using widgets Jul 4, 2022 · After confirming the speed over the WAN, In order to confirm the same via IPSec tunnel route, run the Iperf commands on Site A again with the private IP of the server which is reachable via IPSEC. Using XAuth authentication. FortiGuard server settings. This article explains the use of different FSSO debug commands for troubleshooting FSSO related issues. Products FortiGate v6. Jan 12, 2023 · This session will help you understand the most used debug tools used in Fortigate Firewall and how to use them to quickly pinpoint and fix the issues in your . 11. Have the remote FortiGate initiate the VPN connection in the web-based manager by going to VPN > IPsec Tunnels and selecting Bring up. l fsutil file createnew test. To test the LDAP object and see if it's working properly, the following CLI command can be used : #FGT# diagnose test authserver ldap <LDAP server_name> <username> <password>. or use a RIP filter: FGT2 # get router info routing-table rip. Jun 2, 2010 · Home FortiGate / FortiOS 6. Oct 25, 2019 · techniques on how to identify, debug and troubleshoot issues with IPsec VPN tunnels. 3 uses DTLS by default. Nov 10, 2009 · Any checksum difference between Master and Slave will depict a synchronization problem. If you have issues when attempting authentication on a FortiGate unit using the FortiAuthenticator, there are some FortiAuthenticator and FortiGate settings to check. cw SSL VPN troubleshooting SSL VPN debug command. x is the IP address of the FortiAnalyzer. Running ping and traceroute. Oct 29, 2019 · Commands to verify routes that FGT1 is receiving from the BGP peer FGT2 are: # get router info bgp neighbors <neighbor IP> received-routes. - GeneralCheat Sheet FortiGate for FortiOS 7. FGT2 # get router info routing-table all. IPsec related diagnose command. It has a high priority to ensure that it becomes the BDR. # get router info bgp neighbors <neighbor IP> routes Command “ get router info bgp neighbors <neighbor IP> routes ” shows only filtered (in) received routes. 13: Clear the SSL session cache. Identify the exact difference. 5. Connectivity Fault Management. 3 enabled. Heart Beat Interval: 1. IPsec related diagnose commands. et pf he cv hl ab xg ev ie qo